|
Due to state shipping laws, Clos Du Val shipping is limited to residents in the following states: Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Louisiana, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Texas, Virginia, Washington, West Virginia, Wisconsin, Wyoming. We are rapidly rolling out delivery to new states, so if you don’t see your state, be sure to check back.
For information about your state’s direct shipping laws please contact your Senator directly, or visit Free the Grapes, a national, grassroots coalition of consumers and wineries seeking to remove state restrictions that prohibit the direct sale of wine to consumers by out-of-state wineries.
Of course, if you want cards, corkscrews or clothing, no restrictions apply—we will gladly ship our whimsy anywhere!
|
For your convenience, we accept Visa, MasterCard, American Express and Discover Card. Orders placed online use standard encryption to ensure that your information and credit card number are transferred safely to our secure server. If you prefer to order by phone please call 800.820.1972 between 10am and 5pm PST—we are happy to assist you. You may also email your order to cdv@closduval.com.
Gifts: Whether you want to send wine or merchandise, indicate that your order is a gift
during our checkout process and you will be prompted to enter all the necessary
information. Let us know what you would like to say, and we’ll include a note with your gift. Orbital decanters may be wrapped in our Clos Du Val swirl wrapping paper for an additional charge of $5 per item.
Returns: If you experience problems with your order or would like to return merchandise
for any reason, please email hospitality@closduval.com or call 800.820.1972 for our return procedures.
Please note: By ordering wine you certify that you (or your gift recipient) are 21 years of age or older and that we are able to ship to a legal shipping state (see above). Wine deliveries must be signed for by someone 21 years of age or older. They will not be delivered without a signature.
|
| At Clos Du Val, we are committed to protecting the privacy of our customers. Our site is a safe environment for anyone who visits and purchases our products. The following is a description of our policies with respect to the gathering and usage of our customers’ personal information. If you feel that Clos Du Val is not abiding by the stated policies or if you have any questions or comments about these policies, please contact us at cdv@closduval.com or by mail to Clos Du Val, P.O. Box 4350, Napa CA 94558.
1. When you register to place an order you provide us with personally identifiable information, including your name, address, e-mail address, phone number and credit card information. We use this information to process your order and to communicate with you about your purchases. From time to time, we may use your name and contact information to notify you about changes to the web site, new releases, special offers and events we think might interest you. If you do not wish to receive this information, please send an e-mail to cdv@closduval.com and ask to opt-out of these mailings.
2. When you visit the Clos Du Val site, we collect some basic information that does not identify individual users. This includes the specific web pages visited and types of products purchased. We use this information to improve our site and to make your experience here as efficient and valuable as possible.
3. Our website uses “cookies” to identify our registered customers when they return to the site. “Cookies” are small bits of information stored on your hard drive that contain information relating to your visit to our site. Cookies assist us in determining which areas of the site are most popular and allow us to speed navigation around the site. They facilitate our tracking of your orders and allow us to keep your selections in your “shopping cart” between visits.
4. Your personally identifiable information is never sold, rented or shared with any other company for any purpose whatsoever.
5. If at any time you need to update or change any of the personally identifiable information you have provided us, go to the My Account where you can modify your e-mail address, user name, password, billing and shipping addresses, and payment options. Alternatively, you may call us directly at 707-261-5225 to speak to a customer service representative who will update your personal information.
6. Transactions on our site are 100% safe. We use the latest encryption technology to keep your personal information safe and secure. All of your ordering information, including your name and payment information, is encrypted using a secure server for maximum security. Your credit card and personal information cannot be read as it is transmitted to our ordering system.
7. This web site contains links to other websites. The privacy policies described here apply to our site only. We are not responsible for the privacy policies of other websites and encourage our customers to review the privacy policies of such other sites carefully before providing any personally identifiable information.
8. These privacy policies are subject to change. Please check this page periodically, where we will post notice of any changes.
9. These policies are effective September 7, 2007. |
|
