Career Opportunities

To apply please send your cover letter and resume to Shannon Muracchioli at Shannon@closduval.com.

 

Seasonal Hospitality and Sales Associate (part-time)

OVERVIEW:

Clos Du Val is looking for seasonal, part-time Hospitality and Sales Associates. Weekend and holiday work is required; this position works 2-3 days per week.

The Hospitality and Sales Associate will provide Clos Du Val guests and members memorable, relationship centric experiences that are tailored to their specific interests and executed with a high level of hospitality. Through these practices, achieve set sales, revenue and acquisition goals.

ESSENTIAL DUTIES:

Responsibilities include, but are not limited to, the following:

- Connect and personally engage with all guests while providing an educational and entertaining
experience
- Take ownership and responsibility for daily, monthly and annual personal and team sales goals, visitor
counts, conversion rates and all other applicable metrics
- Build and maintain professional, long-term relationships with guests
- Maintain high organizational skills and exceptional attention to detail including time management,
DTC policies and cleanliness of self and place of work
- Complete all purchase transactions accurately and ensuring sales details are tied to a consumer profile
- Develop and maintain strong communication with Guest Experience Manager and Guest Services
Coordinator(s) to ensure guests needs are met and details recorded daily
- Assist with daily prepping/cleaning of all tasting areas
- Other duties as assigned.

ESSENTIAL SKILLS:

1. Hospitable, kind, genuine, honest, intelligent and self-aware
2. Proven sales ability within a luxury product environment
3. Exceptional communication skills both verbally and written
4. Strong ability to speak to world interests and actively/positively contribute to a variety of conversations
5. Project a professional, engaging and positive disposition
6. Desire to provide the best possible interaction with both guests and co-workers
7. Strong attention to detail, multi-tasking and follow through
8. Talent and passion for problem solving and turning difficult situations into positive ones
9. Ability to remain calm under pressure
10. Interest and high capacity to learn and educate
11. Advanced computer literacy

PHYSICAL REQUIREMENTS AND EQUIPMENT USED:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to talk, hear, taste, and smell. Extended periods of time daily will be spent standing and speaking. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 

 

Guest Services Coordinator

Clos Du Val is seeking a Guest Services Coordinator, who will act as a first and lasting point of contact to members by providing extraordinary service and meeting member needs. They will actively liaise with and support both the Hospitality and Wine Club teams.

The Guest Services Coordinator reports to the Director of Direct to Consumer Sales.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES:

- Answer and respond quickly to incoming and outgoing calls and emails from guests and members
- Book and manage daily reservations inclusive of calendar management, sending confirmation and
thank you emails, confirming arrival times day prior, creating personalized tasting menus/order forms,
generating weekly reservation briefings, etc.
- Actively greet guests arriving to estate and help funnel those without reservations into open
experiences
- Initiate the CRM experience at time of reservation
- Manage and book trade visits
- Assist Member and Guest Relations team as needed inclusive of potentially managing a set number of
members, managing contact reports and members’ birthday greetings
- Host tastings/tours as necessary
- Establish relationships and act as an advocate and educator of like-minded businesses in both the Napa
Valley and greater North Bay area
- Provide traditional concierge services at every opportunity
- Develop and create a “toolbox” of items designed to address guests’ needs (i.e. maps,
recommendations, etc.)
- Manage gift certificate and donation redemptions
- Assist with inventory and procurement of selling supplies/merchandise as needed
- Other duties as required or assigned

SKILLS REQUIRED:

1. Hospitable, kind, positive, intelligent and self-aware
2. Exceptional communication skills, both verbal and written
3. Desire to provide the best possible interaction with both guests and members
4. Strong attention to detail, multi-tasking and follow through
5. Talent and passion for problem solving and turning difficult situations into positive ones
6. Experience with sales
7. Desire to continually to learn and educate
8. Advanced computer literacy
9. Weekend and holiday work is required for this position

PHYSICAL REQUIREMENTS AND EQUIPMENT USED:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to talk and hear, and on occasions (when hosting guests) taste and smell. The employee must regularly lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job may include close vision, color vision, and the ability to adjust focus. The employee must be able to perform simple calculations and use the telephone and computer every day.

The noise level in the work environment is usually moderate. The employee is required to both sit and stand, both for long periods of time. On some days, the employee may spend a good deal of time outdoors conducting tours or hosting guests.